Comments on: Being an I.T guy

By: Mehdi Rifai

Mehdi Rifai — Tue, 19 Nov 2013 18:42:49 +0000

Hey – you doing something different with the lines? They look better blended than usual.

By: michael lalpin

michael lalpin — Mon, 18 Nov 2013 16:27:32 +0000

I often wondered if ( “IT” = dog in turkish)… was concocted to describe a function for a human that is indeed a dog’s life? lol.

By: robin lee hamaty

robin lee hamaty — Mon, 18 Nov 2013 13:07:37 +0000

welll i have to admit to you alll that IT work, which you make fun of is not their fault the computer tilts it is cause the user over uses the computer, does not close applications and the computer freezes and in other words computers that use MICROSOFT needs to be rebooted on regular bases so… sorry guys… instead of calling IT guys try to F****** reboot the thing first… if that does not work…. ring US UP….!!!!!!

By: haitham

haitham — Mon, 18 Nov 2013 12:57:51 +0000

I hope the perks all worth dear IT guy ;D

By: Julian

Julian — Mon, 18 Nov 2013 12:05:49 +0000

I work in IT and it bothers me when the solution is just reboot. It really bothers me when the end users just tell me to reboot before I get a chance to look and see the root cause. Then after the reboot, there is no way to find out what the problem was

By: Marc

Marc — Mon, 18 Nov 2013 09:32:02 +0000

Being an IT pro myself, I’ve always already tried just about everything even remotely reasonable before I get to the point I call tech support, but I’ve never thought of it as an attack when I do what you describe. I always start off with “I’m in IT so I know what I’m doing, and I’ve already tried X, Y, and Z. None of that worked, so, what should I do?”

Just about every time I’ve done that the person on the phone has been reasonable about it and said something to the effect of “Well, that makes it easier…” They sometimes have to go through a script and ask me to re-try one or more of the things I already did, which I can accept, but I think of listing what has already been tried as a courtesy.

By: Ryan Hamze

Ryan Hamze — Mon, 18 Nov 2013 09:14:40 +0000

Everyone needs to understand the difference between IT and Helpdesk. The two are NOT related. Helpdesk is pure customer support, where you help people with their product/PC/phone/account.. IT is the technical part. Helpdesk for IT is someone who knows how to deal with customers and has a technical background. Customers calling the “IT guy” a dumbass are seriously the most ignorant in the world. If you could solve the problem yourself, then why call? There are procedures they take to trouble shoot, and yes rebooting is one of them.

Thank you Sareen for shedding light on this issue:)

By: ramy

ramy — Mon, 18 Nov 2013 07:58:51 +0000

hahahah thx my IT friend is called george restart

By: Krieger

Krieger — Mon, 18 Nov 2013 07:30:39 +0000

I’ve managed to stay courteous to every customer service worker so far. I’ve heard the stories of what they have to put up with…

By: Aisha

Aisha — Mon, 18 Nov 2013 07:28:17 +0000

IT is the hardest job in the world.
IT people are basically the “human commands to computer commands” translators.

I’m so happy I’m not in IT!

By: Z

Mon, 18 Nov 2013 07:22:02 +0000

LoooooL
I am not an It guy, but yesterday I got an Android support call. And I asked for a phone restart. And I was called an IT guy